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Go to Settings → Profile and click Change Password. Enter your current password, then the new password twice. Click Save. If you've forgotten your password, contact your administrator to reset it.

No, deleted records cannot be recovered. Always confirm before deleting. For student records, consider using the Alumni feature instead of deleting to archive them.

Go to Settings → Academic Years and click Set Active on the desired year. Note: Only one year can be active at a time, and changing it affects all new records.

Go to Students → Promote, select the current class and section, choose the target class, select the students, and confirm. Make sure to clear any pending fees or library issues before promoting.

Yes. Go to Students → Import, download the sample template, fill in your data, and upload the file. The system will validate and import the records. Required fields are: first name, last name, class, and admission date.

Go to Students, find the student, click on their profile, and select Transfer Certificate. Fill in the leaving date and reason, then generate the PDF. Make sure all dues are cleared first.

When collecting fees, enter the amount being paid in the payment field. The system will track the remaining balance. You can collect multiple partial payments until the full amount is paid.

Yes. Go to Fees → Concessions, create a new concession, select the student, choose the discount type (percentage, fixed amount, or full waiver), enter the value, and save. The discount will be applied to their fees.

Go to Reports → Fee Reports and select Outstanding Report or Defaulters List. You can filter by class, fee type, and date range. You can also export the list.

Yes. Go to Attendance → Bulk Import, download the template, fill in attendance data for multiple dates, and upload the file. This is useful for recording past absences.

Parents can view their child's attendance through the Parent Portal. They can see daily, weekly, and monthly attendance records. You can also send automatic SMS alerts when a student is marked absent.

Go to Examinations → Marks Entry, select the exam term, class, section, and subject. Enter marks for each student in the form. Click Save when done. The system validates marks against maximum marks.

Yes. Go to Examinations → Report Cards, select the exam term and class/section, then click Generate All. This creates PDF report cards for every student in the selected class.

Yes. Most reports have export buttons at the top. Click the format you want (PDF, Excel, or CSV) and the file will download. Some reports also have a print button.

Go to Reports, select the report type, then use the filters to narrow down the data (date range, class, status, etc.). Click Generate to view the report, then export if needed.

Your role may not have permission to access that module. Contact your administrator to check your role permissions. Some features may also require a specific subscription plan.

Try refreshing the page. If the issue persists, check your internet connection. Clear your browser cache if problems continue. Contact support if the issue is ongoing.

Most records can be edited. Go to the record, click Edit, make your corrections, and save. Some financial records may require voiding and re-entry instead of direct editing.